FAQs

Does ART SNOB provide warranties or guarantees on products?

Yes, ART SNOB offers a Quality Guarantee on their products. While we don't provide a traditional "warranty" like a long-term guarantee against wear and tear, our policy is designed to ensure you receive a high-quality product that meets our standards.

Here's a breakdown of our guarantee and what it covers:

  • Defective or Damaged Products: If you receive a product that is damaged or defective due to an issue with production or shipping, ART SNOB will cover the costs of a new replacement order. This includes damages to the delivered products, errors in the number or quantity, or a lack of product quality.

  • Timeframe: To be eligible for a replacement or refund, you must report any quality concerns within 30 days of receiving the order.

  • Process: To report a problem, you must contact ART SNOB's customer support and provide a clear photo of the product along with a description of the issue. This helps our quality assurance team validate the claim.

  • Returns: Because products are personalised and made to order, ART SNOB generally does not support returns. Our focus is on correcting problems by providing a replacement or refund rather than accepting returns of the physical product.

  • Delivery Guarantee: ART SNOB also has a Fast Delivery Guarantee for eligible products and regions. If an order is delayed by more than 5 business days, we offer a partial refund, and if it's delayed by more than 10 business days, a full refund may be provided.

In summary, ART SNOB's policy acts as a quality guarantee. If the product you receive doesn't meet our quality standards, we will work to correct the issue by providing a replacement or refund, provided you report the issue within the 30-day window.

Do you offer tracking for orders?

Yes, we absolutely do offer tracking for all of our orders.

All parcels are shipped using the Evri Tracked service. You will receive an email with your unique tracking number as soon as your order has been dispatched, so you can follow its journey right to your door.

Are the product pictures on this site the same as what I’ll receive?

Yes, the product pictures on our site are a true representation of the fine art posters you will receive.

We use high-resolution photography and a detailed printing process to ensure the final product matches what you see online. Here are the specifics of our print details:

Fine Art Print Details

Our Fine Art Posters feature iconic artworks with vivid colours thanks to giclée fine art 12-colour printing technology. This advanced process uses a wider spectrum of inks, delivering stunning colour vibrancy and depth that goes far beyond standard 4-colour inkjet printing.

  • Colour Vibrancy: We use a 12-colour printing technology for incredibly vivid and accurate colours.

  • Paper Finishing: The posters have a smooth, matte finish that is perfect for a clean, glare-free display.

  • Paper Weight: We use a high-quality, heavy 200 gsm (80 lb) paper, which has a thickness of 0.26 mm (10.3 mils).

  • Print Resolution: We print every image at over 350 dpi, ensuring ultra-sharp clarity and incredible definition that truly stands out. Most standard printers only go up to 300 dpi.

  • Eco-Friendly: Our posters are printed on environmentally conscious, FSC-certified paper.

We offer a variety of sizes to fit any space or frame. We’re confident you'll be impressed with the quality and detail of your new poster.